Deposits paid/cancellation/payments.

All deposits paid are non-refundable and non-transferable. 

We require a deposit of £50 within 48 hours of confirming you wish to book; no date is secured without a deposit

Final payments are due no later than 14 days before any event, this is then non refundable as we place our orders with our suppliers, this applies for all bookings made.

Without full payment two weeks before an event will  not be able to deliver any order unless a prior arrangement has been made with us.

Invoices are available on request.

Payments can be made via bank transfer, card payment or cash.

Other information

If you are providing any of your own desserts or food, then please ensure you provide your own bowls/plates/napkins and cutlery as required.

Food not provided by us must be placed on a separate table and not mixed with Bluebell`s food.

We deliver free of charge to venues within a 10 mile radius of our premises in Chester, after this a fuel charge may be applied.

If we loan you any of our equipment which we loan free of charge it must be returned to us in full and washed or a charge will apply.
 

Please note- We will only provide disposable tableware for the number of guests you have booked us to cater for free of charge.

We provide paper plates, white napkins and plastic/wooden cutlery free of charge.

​

Allergies

Whilst every care is taken, we cannot guarantee no trace of any allergens as we are not an allergen free kitchen 

All our buffets can have an allergen sheet delivered with the buffet, please request this.

Individual allergen/dietary platters are available but cannot guarantee no trace of any allergen, we provide Gluten Free/Vegan and Dairy Free Platters only and an additional cost will apply for these, any other allergy it will be the guests choice which food they choose to eat.

Hot food and Cold Food

There are very strict rules relating to the serving of hot food. Bluebell Catering hold a 5 star rating from the Environmental Health department which means that you can be assured that your food is heated, transported and subsequently served at the correct temperature to ensure maximum enjoyment and safe consumption.

We recommend all left over cold buffet food is disposed of and nothing is taken for consumption after the event.

We will stay and serve your hot food from an agreed time for a maximum of 1 hour free of charge, after this time we remove any leftover hot food and remove our keep warm equipment, if you wish to bring your own slow cookers etc to transfer the food to you can of course do this but you must then be responsible for keeping at a safe temperature.

Please ensure that any leftover ‘hot food’ remains are disposed of and not reheated.

Bluebell Catering cannot be held responsible for health issues relating to the consumption of food which has been removed and reheated later as regulations do not permit commercial food products to be reheated more than once. This is particularly so where the food has been served at an open venue where contact with airborne bacteria may already have occurred.

If your event is within a home premises we do not stay and serve hot food and you loan our keep warm equipment a collection charge may be applicable, and all equipment loaned must be returned washed and no remains of any food left inside. We do not loan or leave our hot food equipment at public venues without a disclaimer being signed and a deposit being left.

​